Scope of this Privacy Policy

Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services. This policy applies to all users of our website, online courses, live virtual classes, in-person workshops, and any other services we provide. Below is a detailed outline of the scope of our Privacy Policy:

What Information do we Collect?

Below is a detailed outline of the information we collect:

Personal Information Name: To identify and personalize your account. Email Address: For account creation, communication, and course updates. Phone Number: For customer support and notifications. Billing Information: Including credit card details and billing address for processing payments.

Account Information Username and Password: For secure access to your account. Profile Information: Such as your job title, company name, and industry to tailor course recommendations.

Course Interaction Data Course Progress: Tracking your progress through the course materials. Quiz and Exam Results: To assess your understanding and provide feedback. Assignments and Projects: Submissions and evaluations to gauge your practical skills.

Usage Data Log Data: Information about your interactions with our website, including IP address, browser type, and access times. Device Information: Details about the device you use to access our services, such as operating system and device type. Cookies and Tracking Technologies: To enhance user experience and gather usage statistics.

Communication Data Support Requests: Records of your communications with our support team. Feedback and Surveys: Responses to surveys and feedback forms to improve our services.

Marketing Data Preferences: Information about your marketing preferences and interests. Engagement: Data on your interactions with our marketing emails and promotional materials.

Third-Party Data Social Media: Information from social media accounts if you choose to link them with our services. Third-Party Services: Data from third-party services you use in conjunction with our courses, such as learning management systems.

How We Use the Information:

Service Delivery: To provide, maintain, and improve our training services.

Personalization: To tailor course recommendations and content to your interests and needs.

Communication: To send you updates, notifications, and support messages.

Billing and Payments: To process transactions and manage your account.

Analytics: To analyze usage patterns and improve our services.

Marketing: To send you promotional materials and offers, with your consent.

Compliance: To comply with legal obligations and protect our rights.

Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request the deletion of your data by contacting our support team.

Your Rights

You have the right to access, correct, or delete your personal information. You can also opt-out of marketing communications at any time.